Frequently Asked Questions

Here you'll find everything you need to know; from who you'll be traveling with to whether tips are included.

Before & After Your Tour

Where can I exchange my money?

Any back in Mongolia will be happy to exchange your money into Tugrik, and every ATM machines are available to draw some cash. The official currency is the Tugruk (MNT=₮). Denominations come in 50.000₮, 20.000₮, 10.000₮, 5.000₮, 1.000₮, 500₮, 100₮, 50₮, 20₮ and 10₮. Most of the accommodation places in Ulaanbaatar accept US Dollars but it is also useful to carry some cash in the local Tugrik. 1USD=2740 Tugrik /March 2020/ Click here for a currency converter

Do I need visa to travel to Mongolia?

Yes! You need a tourist visa to stay for less than 90 days. So before you make a Mongolia travel plan you need to apply for a visa with passport validity of at least 6 months. For Mongolia travel plans for more than 30 days, you need to register with Mongolian Immigration Authorities within seven days of your arrival. Some citizens (such as the US and Singapore) are no need to obtain a tourist visa to Mongolia within 30 days. Visas are available from the Mongolian embassy in your country. If there is no Mongolia embassy in your country, one-month visas can be obtained on the spot once you arrive at the airport or railway station. There will also be a visa fee of $53US. We will supply an official confirmation letter (by email or post) for your visa application once you book a trip with us. Click here to learn more.

What type of clothes should I carry?

Mongolia is a vast country with various climates and four distinct seasons. Thus travelers may need to pack different clothes at different seasons. But weather patterns at any time can change rapidly. One minute you’re walking around in a T-shirt and sandals, next you need an overcoat and boots, then it's back to T-shirts. This is especially the case during autumn and spring. So we suggest you bring warm thin layers of clothing, a waterproof jacket, good walking boots, sandals, and a hat and/or headscarf to protect you from the sun and winds. Don’t forget insect repellent, sun cream, lip-gloss and first aid kit (medicine for headache, cold, diarrhea, runny nose; bandages; any medicine prescribed for you ); all your camera equipment and binoculars and perhaps some snacks to eat between mealtimes. We suggest you read more at the blog " Best time to visit in Mongolia."

Mongolia travel plans are safe?

Mongolia is a reasonably safe country in which to travel, and Mongolian tourism authority is always ready to help and guide travelers. Mongolia's travel plans with a trusted company are 100% safe and secure. We recommend you travel with proper tour operators to make sure that you are in a safe hand.

Can I use my mobile phone in Mongolia?

Yes, you can use your mobile phones in all built-up areas with a SIM card of GSM or CDMA type. If your mobile supports GSM, go for Mobicom & Unitel and CDMA choose G-Mobile & Skytel. Don’t forget to rates international calls to your native country and internet packages. Some companies keep on offering internet offers from time to time so you can save your bucks by using their service. Also, every service has different rates for calls to different countries so select it is recommended to buy the service that offers low rates to your country. We also offer our costumers Data Sim card with International Calls.

Is Mongolia completely orthodox and people only live in villages?

NO and a big NO. It is a false perception and real Mongolia and its people are different. Though Mongolia travel plans are all about exploring the rich history and culture of the land Mongolian people are very welcoming and they accept the cultures, traditions, clothing, and food of other countries as well.

Secondly, there are well-developed areas as well in Mongolia and you can find rural are too.

Booking and Joining a Tour

How many people will be with me on the tour?

On all of our scheduled group tours, the number varies from one group to another. However, we keep our groups small with an average size group of 3-10 people and the guide will lead the group. Whether you are traveling alone or with friends its good value, and a great way to meet new people! While itineraries are pre-planned there is some flexibility and you'll have plenty of privacy. Trips will appeal to travelers of all ages who enjoy meeting new people as well as seeing new places.

Why should I choose Mongolia Tours?

Mongoliatours.com is operated by 14 years of experienced local travel expert Black Ibex Expeditions. Member of Mongolian Tourism Association and the International Ecotourism Society since 2007, and member of PATA, JATA, ATTA. We have a very strong reputation for delivering reliable tours with great content at competitive prices throughout Mongolia. We are committed to providing high quality, flexible and well-designed travel products and services to meet the needs of our clients. We work hard to ensure that your memories of Mongolia will be ones you will treasure for a lifetime.

What credit cards do you accept?

We accept Visa and MasterCard as methods of payment.

Do I need travel insurance, and if so, what should it cover?

Although not required, we recommend that our tour participants purchase a standard travel insurance policy through your insurance company. This is an affordable and comprehensive travel protection program that covers you for unexpected events that could cause you to cancel or interrupt your vacation, unexpected delays, medical assistance, loss of or damage to baggage.

How’s the food?

Mongolia’s restaurants range between small canteens to chain restaurants and fine dining. In Ulaanbaatar, you will find easily cafes or coffee shops, pastries, bakeries, especially in the center. In the countryside, hotels and ger camps have restaurants with Western and Mongolian cuisine. Mongolian nomads are very hospitable people. When you visit them, they will offer you to drink and eat. Do not refuse drinking and eating, at least you need to have a sip of tea and taste the food. If you refuse, it is considered impolite. If you want to have more information, click here to read about Mongolian cuisine

What is budget arrangement tour?

Budget arrangement tour means traveling for the lowest cost, while still having a certain level of comfort, without missing anything. Visiting and staying with nomadic families which means everyone staying in one ger with 4-6 beds, making your own food with the help of your guide, and camping in beautiful spots are included in the budget arrangement. Just a similar way of bed and breakfast. We will use the safest, air-conditioned private vans or Russian UAZ vans on your touring days. A day's drive in the countryside will be approximately 250-350km. Read more about Budget tours in Mongolia 

Accommodation

What is the accommodation like?

In Ulaanbaatar, you will have a wide amount of choice between guest houses, hostels, homestay and 3 or 5-star hotels. During any trips around the country, you will be staying in tourist ger camps, local guest houses, nomadic families or camping in tents. All accommodation offered by the Mongolia tours is personally checked by our staff to ensure your comport. Click here to see more

How to book an accommodation in UB city?

Please, choose your accommodation type in UB and send an inquiry form to us. Upon receipt of your inquiry, we'll send you an available guest house, hostel or hotel room on your request with its desk rate within 24 hours.

How is check in and check out time in the hotels?

Generally, the earliest check-in time of the hotel is 13:00 pm, and the latest check-out time is 12:00 am at noon. When you need to check in early, you please let us know in advance because the earliest check-in time is dependent on whether the room is vacant or not on the day when you arrive, and the late check-out time may charge extra money.

Activities on Tour

Can I book activities during the tour?

Yes, but we cannot guarantee availability (especially during peak seasons) so if there is anything you definitely want to do, it’s best to pre-book.

What happens if an add-on activity is cancelled due to poor weather?

You will be refunded for any activity that is canceled due to poor weather. Some activities may be available at a different location, so if you miss out, there will hopefully be another chance before your tour finishes.

What are the most popular activities?

Popular activities booked by our tour guests are horse riding at Eagle valley, camel riding at Khongor sand dunes, visit a nomadic family, and Visit Kharkhorin and Erdene Zuu Monastery.

A day trip into Khustai National Park and Terelj National park are also very popular, you can do this during your full-day in Ulaanbaatar.

Our advice, as always is to pick what suits you.

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